Terms & Conditions

Bespoke Consultancy
Effective Date: January 1, 2025

1. Services

1.1 Bespoke Consultancy ("we," "us," "our") provides digital strategy, design, development, paid advertising, SEO/SEA, AI-driven creative productions, and related consultancy services.

1.2 All services are delivered based on a written proposal, quotation, or agreement confirmed by the client ("you," "your").

1.3 Specific deliverables, deadlines, and responsibilities are established per project or retainer.

2. AI Productions

2.1 Variations and Technological Limitations: AI generators may produce minor variations between outputs. We strive to follow the creative direction, but extremely precise requirements (e.g., identical shadows or poses in each frame) may require additional iterations. These will be charged at AED 750/hour (excl. VAT). If certain elements cannot be generated by AI technology or are not correctly understood, this is beyond our control. The technology has its limitations. In such cases, we will develop an alternative solution ourselves that aligns as closely as possible with the client's original request, within the capabilities of the available technology.

3. Payment Terms

3.1 Unless otherwise agreed, for project work: 100% payment upon confirmation.

3.2 Payments must be made within seven (7) calendar days of the invoice date.

3.3 In case of late payment, execution may be suspended and delivery delayed.

3.4 All amounts are non-refundable.

3.5 For monthly retainers, payment must be made prior to the campaign month.

3.6 Any dispute of an invoice must be made in writing within fourteen (14) calendar days of receipt. After this period, the invoice is considered final and fully accepted.

4. Retainers & Termination

4.1 Monthly retainers are automatically renewed from month to month.

4.2 Both parties may terminate the collaboration with a written notice period of three (3) campaign months, prior to the start of the next campaign month.

4.3 This period is necessary because each campaign requires prior strategic and creative preparation.

4.4 Temporary pauses are possible by mutual agreement and must be requested at least two (2) months in advance. This applies exclusively to monthly recurring services and does not apply to website design or AI projects.

5. Additional Costs

5.1 Costs for external tools, plugins, software, or licenses are excluded unless explicitly agreed in writing.

5.2 All additional requests or assignments outside the agreed scope of the quotation or project will be charged separately at a rate of AED 750 per hour (excl. VAT).

6. Intellectual Property & Usage Rights

6.1 After full payment, you receive a non-exclusive, worldwide, unlimited usage right for the delivered material (online and B2B use).

6.2 All intellectual property rights to methods, source files, code, strategies, templates, and processes remain the property of Bespoke Consultancy, unless otherwise agreed in writing.

6.3 We reserve the right to use non-confidential deliverables in our portfolio or marketing materials.

7. Confidentiality & Data Protection

7.1 Both parties treat all confidential information strictly confidentially and do not disclose it to third parties without prior consent.

7.2 We comply with GDPR. Personal data is only processed for service delivery, invoicing, and communication.

8. Liability & Warranties

8.1 We deliver services based on a best-efforts obligation. While we apply proven strategies, we cannot guarantee specific results (e.g., exact revenue growth, ranking, or ROI).

8.2 Our liability is limited to direct damages up to a maximum of the invoice amount for the relevant project or campaign month.

8.3 We are not liable for indirect damages such as loss of profit, loss of data, or missed opportunities.

9. Force Majeure

We are not liable for delay or non-performance due to circumstances beyond our reasonable control, such as internet outages, government measures, pandemics, natural disasters, or strikes.

10. Applicable Law & Disputes

10.1 These Terms and Conditions are governed by UAE law.

10.2 Disputes will first be handled amicably. If no resolution is reached, disputes fall under the exclusive jurisdiction of the courts of Dubai, UAE.

11. Acceptance

By confirming a quotation, signing a contract, or paying an invoice, you declare that you have read, understood, and accepted these Terms and Conditions.